Privacy Policy

Client Support Solutions understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, and only collect and use your personal data as described in this Privacy Policy. 

Any personal data we collect will only be used as permitted by law. 

Please read this Privacy Policy carefully and ensure that you understand it.  

Information About Us 

Our site is owned and operated by Client Support Solutions Limited, a limited company, registered in England under company number 15316713. Registered and company address: 7 Hudson Road, Salisbury, Wiltshire SP1 3JW. 

Data Protection Officer: Kelly Tomkins  

Email address: kelly@clientsupportsolutions.co.uk 

Telephone number: 07955245858 

Postal address: 7 Hudson Road, Salisbury, Wiltshire SP1 3J 

What Does This Policy Cover? 

This Privacy Policy applies only to your use of our site. Our site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them. 

Please do not supply any other person’s personal data to us, unless we prompt you to do so. 

What Is Personal Data? 

Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. 

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. 

What Are Your Rights? 

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold: 

• The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always.
• The right to access the personal data we hold about you.  
• The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.  
• The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold.  
• The right to restrict (i.e. prevent) the processing of your personal data. 
• The right to object to us using your personal data for a particular purpose or purposes. 
• The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
• The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases. 
• Rights relating to automated decision-making and profiling. We do not use your personal data in this way. 

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided above. It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data. 

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details above.

What Personal Data Do You Collect and How? 

Our site collects certain information automatically, including your IP address, the type of browser you are using, and certain other non-personal data about your computer or device such as your operating system type or version, and display resolution. 

If you send us an email, we may collect your name, your email address, telephone number and any other information which you choose to give us. For the purposes of the Data Protection Legislation, we are the data controller responsible for such personal data. 

The lawful basis under the Data Protection Legislation that allows us to use such information is article 6(1)(f) of the UK GDPR which allows us to process personal data when it is necessary for the purposes of our legitimate interests, in this case, the proper operation and functionality of our site. If you contact us as described above, you will be required to consent to our use of your personal data to contact you.  

How Do We Use Your Personal Data? 

Where we collect any personal data, it will be processed and stored securely, for no longer than is necessary in light of the reasons for which it was first collected.  

As stated above, we do not generally collect any personal data directly from you, but if you contact us and we obtain your personal details from your email, we may use them to respond to your email. The other technical data referred to above is necessary for the technical operation of our site and will not normally be used in any way to personally identify you. 

We will not share any of your personal data with any third parties for any purposes other than storage on an email and/or web hosting server. 

Please do not supply any other person’s personal data to us, unless we prompt you to do so. 

How and Where Do We Store Your Data? 

We will only store your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation. 

Personal data security is essential to us, and to protect personal data, we take the following measures: 

• Limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality. 
• Have procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so. 

Do We Share Your Personal Data? 

We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions. 

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority. 

How Can You Access Your Personal Data? 

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”. 

How can you contact us? 

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the contact details above for the attention of Kelly Tomkins. 

Changes to this Privacy Policy 

We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. 

Any changes will be immediately posted on our site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our site following the alterations. We recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on 04/12/2023.